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[restab title=”terms and conditions” active=”active”]

terms & conditions

This website is operated by little wuppy®. Throughout the website, the terms “we”, “us” and “our” refers to little wuppy®. These terms and conditions (“Terms”) apply to the use of, and the purchase of goods from this website, and must be read in conjunction with any other applicable terms and conditions governing the use of this website. By visiting our website and/or purchasing any goods from this website, you agree to be bound by these Terms. If you do not accept these Terms, you must not use the website.

We reserve the right to amend these Terms from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the Terms as amended.

intellectual property rights

The materials displayed on this website, including without limitation all information, text, materials, graphics, images, software, tools, results derived from the use of software and tools, advertisements, names, logos and trademarks on the website (“Content”) are protected by copyright, trademark and other intellectual property laws. The Content is provided for personal use only and you must not:

• modify, adapt, copy, reproduce, republish, display, transmit, distribute, store, or create derivative works of the Content without our prior written consent; or
• commercialise any Content or products from any part of this website without our prior written consent.

little wuppy® and the little wuppy® logo are registered trademarks in Australia owned by the proprietor of this website. Each little wuppy® is also protected by a registered design:

Design No. 13558/2015 – Registration No. 363333

Design No. 13559/2015 – Registration No. 363334

Design No. 13560/2015 – Registration No. 363335

manufacturing

All little wuppy® products are made in Australia under an Australian Made Licence No.7728

The little wuppy® is made using cotton drill fabric, and backed with polyester fabric.

The little wuppy® is filled with Australian made hypo-allergenic recycled PET toy fill.

The designs are printed in Australia using water based non-toxic pigment ink.

All cards and stickers are printed in Australia.

The cardboard packaging of the little wuppy® is made in Australia using recycled paper.

Most of the work involved in producing the little wuppy® is done by hand. As a result, there may be slight variations between the image on the website and the product you receive. Images of our products that appear on the website are provided for illustrative purposes only, and we do not warrant or guarantee that any image will reproduce in true colour, nor that any image will reflect or portray the full design or options relating to that product.

linked websites

This website may contain links to other websites (“Linked Websites”). We are not responsible for the content or privacy practices of any Linked Websites. Our links to Linked Websites are provided for convenience only, and should in no way be construed as our endorsement, approval or recommendation of the owners or operators of the Linked Websites, or of the content, products or services contained in or referred to by the Linked Websites.

security of information

No data transmission over the internet can be guaranteed as totally secure. You are solely responsible for taking your own security precautions for accessing this website (e.g. anti-virus software).We do not accept any responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any Linked Website.

indemnity

You must indemnify us and hold us harmless from and against all losses, damages, claims, actions, proceedings, costs and expenses (including legal fees)arising from or in connection with your use of the website or the Content, or your breach of any of the Terms.

prohibited uses

You must not use the website or the Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal or state regulations, rules, laws, or local ordinances; (d) to use or misappropriate the Content for your own commercial gain; (e)to infringe or violate our intellectual property rights or the intellectual property rights of others; (f) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (g) to submit false or misleading information; (h) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website; (i) to collect or track the personal information of others; (j) to spam, phish, pharm, pretext, spider, crawl, or scrape; (k) for any obscene or immoral purpose; or (l) to interfere with or circumvent the security features of the website. We reserve the right to terminate your access to and use of the website.

variation

We may in our absolute discretion at any time and without notice amend, remove or vary the website, the Content, or any of the products featured on the website.

termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer and indemnity will nevertheless survive any such termination.

We reserve the right to refuse to supply our products and services for any reason.

governing law

These terms and conditions are governed by the laws in force in Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

general

If we waive any rights available to us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these Terms are held to be invalid, unenforceable or illegal for any reason, the remaining Terms shall nevertheless continue in full force.

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[restab title=”orders”]

By placing an order, you are offering to purchase a product on and subject to these Terms.

When you place an order, you are required to provide your full name, delivery address, email address, telephone number and payment details. We undertake to accept or reject your order immediately after you place your order, however in some circumstances this may take up to three (3) business days to process. We may accept or reject your offer to purchase at our discretion. If we have not responded to you within 3 business days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase, however the most likely reasons for rejecting your offer will be that the information you have provided us appears to be incorrect or your payment has not been approved. Please ensure that all details provided are complete and correct at the time of order placement. A contract between us for the purchase of the goods will not be formed until your payment has been received by us. Title in the goods passes to you once we have received payment.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

Delivery of your ordered product(s) will be as set out in these Terms. Please refer to the Postage section of these Terms for further information.

All risk of loss or damage to the goods passes to you when we despatch the goods.

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[restab title=”product care and safety”]

All little wuppy® products are NOT suitable for children aged 3 years and under.

The little wuppy® is made using cotton drill fabric and backed with polyester fabric, printed using water based non-toxic ink and is filled with hypo-allergenic recycled PET fill.

The following care instructions are recommended for your little wuppy®:

– GENTLE USE ONLY

– Gentle cold hand wash only

– Do not soak

– Do not wring

– Do not bleach

– Do not tumble

Please ensure that you handle your little wuppy® with care. No responsibility or liability will be accepted for any damage or injury arising from, or relating to, any misuse or mishandling of the little wuppy®.

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[restab title=”pricing and payment”]

pricing

All prices are in Australian Dollars (AUD) and are GST exclusive.

Postage is an additional charge. Full payment, including postage (if applicable) is required to be made and cleared before your item is posted.

Prices are subject to change without notice. All orders placed must be purchased at the price quoted on the invoice. An invoice is valid for up to one month from the date of issue stated on the invoice, unless otherwise stated/discussed. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service offered on our website.

Whilst we endeavour to ensure that all details, descriptions and prices which appear on this website are accurate, errors (including processing errors) may occur. Where a product has been listed at the incorrect price or with an incorrect description or image due to a typographical error or similar oversight, we reserve the right to cancel a transaction. If an order is cancelled and you have already paid for the product, we will refund you the amount paid via the payment method you have used for the transaction.

payment

Preferred method of payment is via direct deposit.

Payment plans are available via direct deposit ONLY.

direct deposit

CUA

Account name: Linda Privitelli

BSB: 814282

Account No. 50437228

Please include your full name and invoice number as a reference. Please ensure your address is correct at the time of placing your order.

paypal

sales@littlewuppy.com.au

Please include your full name and invoice number as a reference. Please ensure your address is correct at the time of placing your order.

credit card

Please include your full name and invoice number as a reference. Please ensure your address is correct at the time of placing your order.

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[restab title=”postage”]

All parcels/letters are dispatched using Australia Post services. Postage is only available within Australia. No international postage is available.

Your order will be sent with tracking and will require signature on delivery, unless otherwise stated.

As all items are packaged by hand, please allow 3 – 5 business days, from the date of receipt of payment, for your order to be posted. Standard postage times apply (from date item is dispatched) and will vary depending on your postcode.

It is suggested that if items are needed for a specific date, to please place orders in advance.  Once your order has been dispatched, you will receive correspondence detailing the dispatch date of your item.

NB: If paying via PayPal, please ensure your PayPal address is correct at time of purchase. If your address changes during the processing of your order, it is your responsibility to advise of your new address. Unless otherwise advised, your order will be sent to the address listed in PayPal.[/restab]
[restab title=”returns”]Once payment has been received and your order is confirmed and processed, little wuppy® does not allow cancellation of orders. Please choose your items carefully as we do not provide refunds or exchanges if you change your mind.little wuppy® carefully and thoroughly checks, and re-checks every product before it is posted out.In accordance with the Australian Consumer Law, we will refund or exchange a product that you have purchased if:• the product is found to have a genuine manufacturers fault;
• the product is significantly different from the sample or description provided; or
• the product is not able to do what it is supposed to do, and cannot be easily fixed.Any errors made by us will be rectified at our expense.
Any errors made by the customer when ordering will be rectified at the expense of the customer.Any problems with your order must be reported via email within 3 days of receipt of your goods. Please do not return a product if you have not been asked to return it.If you have been asked to return or exchange a faulty product, or the product delivered does not match your order, little wuppy® will cover the return postage costs, subject to these Terms. Please ensure your return parcel is securely packaged and both your address and the little wuppy® return address are clearly displayed on the outside of the parcel. Any returns should be sent by registered post, as we will not be responsible or liable for any loss of an item being returned.Customers will initially be responsible for shipping and handling charges for returning the faulty or incorrect product, however we will refund the postage amount to your account once the product has been received and assessed for any fault. You must ensure you provide your delivery receipt with any postage charge. If a claim is made that a product is faulty, we will first need to undertake an assessment of the product to determine whether the product is faulty before any refund or exchange can be provided.[/restab]
[restab title=”privacy”]Upon placing your order, all personal information you give will be protected, and your privacy will be maintained.Your name, address, email address and phone number which we collect at the time you place your order is used for the purpose of fulfilling your order, internal record keeping and may also be used to contact you about our products, special offers and/or promotions. If you do not wish to receive our marketing communications, please notify us upon confirmation of your order. You may also opt out from receiving our marketing communications at any time by contacting us at linda@littlewuppy.com.au.[/restab]
[restab title=”disclaimer”]To the fullest extent permitted by law, we exclude all express and implied warranties, conditions, and terms, including without limitation:(i) any warranty relating to the accuracy, reliability or completeness of the website, or any of the Content;
(ii) any warranty relating to the merchantability or fitness for any particular purpose of any of the products referred to on the website, or that are supplied by us; or
(iii) any warranty that your use of or access to the website will be uninterrupted or error-free.To the fullest extent permitted by law, we do not accept any responsibility or liability for any loss, damage, cost, claim or expense howsoever arising (including negligence) from or in connection with:(i) the use or performance of (or any inability to use, or failure of) the website, or any Linked Website;
(ii) your use of or reliance on the Content, or any omission from the Content;
(iii) any products or services supplied by us, or referred to on the website;
(iv) our failure to comply with our obligations as set out in these Terms,even if such loss or damage is reasonably foreseeable.Where liability cannot be excluded, our liability is limited to the repair, replacement or refund of the affected products purchased.[/restab][/restabs]

Items Postage Includes Price Approx. delivery times
1 – 5 little wuppy® packs Regular parcel Tracking $8.00 2+ business days*
1 – 5 little wuppy® packs Regular parcel Tracking & Signature on Delivery (RECOMMENDED) $10.95 2 + business days*
1 – 5 little wuppy® packs Express parcel Tracking $11.00 Next day delivery**
1 – 5 little wuppy® packs Express parcel Tracking & Signature on Delivery (RECOMMENDED) $13.95 Next day delivery**
6 – 8 little wuppy® packs Regular parcel Tracking & Signature on Delivery $17.95 2+ business days*
6 – 8 little wuppy® packs Express parcel Tracking & Signature on Delivery $20.95 Next day delivery**
8+ little wuppy® Please email linda@littlewuppy.com.au for a quote
little wuppy worry catcher Regular letter FREE^ 2+ business days*
little wuppy worry catcher key ring Regular letter FREE^ 2+ business days*
Replacements/Refills: Adoption Certificate, Info Card & Stickers Regular letter FREE^ 2+ business days*

*Delivery times will vary depending on your postcode. Please visit the Australia Post website for approximate delivery times.

**Not all postcodes are guaranteed next day delivery. Please visit the Australia Post website to review the postcodes included in the Express Network.

^FREE if purchased exclusively, without another product. If purchased in conjunction with another product, that product’s P&H fees will apply.

little wuppy® is not responsible or liable for delayed postage once your order has been lodged at Australia Post.

little wuppy® is not responsible or liable for lost or damaged items once your order has been lodged at Australia Post.

To claim compensation for lost or damaged items, please contact Australia Post directly with your tracking number (found on the Signature on Delivery label on the front of your parcel).